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Selling isn’t just showing up—it takes a specific set of skills
to do well and everyone can learn those skills. This session
explores the key to making painless sales and shows you how to
build rapport ands relationships with customers. No matter your
personality, age or experience level, this course will help you
improve your sales skills.
BY THE END OF THE SESSION YOU WILL:
Understand all aspects of the selling experience
Know how ‘Moments of Truth’ define your relationships with
customers
Discover tips for building rapport with customers in order to
determine needs
Learn how to effectively deal with objections and develop
lasting
relationships with customers
TOPICS INCLUDE:
The Sales Experience
Cycle of Selling
Moments of Truth
Expecting a Sale
The Approach
Presentation
Acknowledgement
Building Rapport
The Sales Process
Determining Needs
Discovering Solutions
Handling Objections
The Close
Asking for the Sale
Add-ons & Cross Sales
Maintaining the Relationship |
