FRONT-LINE ASSOCIATES
Building Personal Credibility
4 Hours
|
Working
in an airport environment, store
associates often become a visitor’s
first and last point of contact. Store
associates almost become
representatives of the
entire country.
While competency levels can be built
through regular training sessions,
personal credibility relies on
factors such as personal
presentation, communication skills,
teamwork and professional behaviour.
This session shows participants the
winning formula for success. |
Demonstrating Professionalism
Behaviour, Manners and Communication Skills
Professional Appearance
Building Expertise
Setting Personal Goals
Being a Productive Team Member
GROUP ACTIVITY:
First Impressions Photos
First Impressions Mystery Shopping
UPON COMPLETION OF THIS SESSION, PARTICIPANTS
WILL HAVE THE ABILITY TO:
-
Understand How Appearance
Conveys Credibility
-
Demonstrate Professional
Behaviour
-
Develop Effective Communication
Styles
-
Set Personal and Professional
Goals
-
Work as Part of a Team
|
Return to Airport
Retailing
