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Make customer service part of who you are, not just what
you do. This session will help you identify your
personal strengths in service and develop strategies to
maximize those strengths to your benefit. You will
examine who your personal customers are and how to
manage and exceed their expectations. Goal-setting and
personal-improvement strategies are also covered.
BY THE END OF THE SESSION YOU WILL:
Understand the difference between a job and career
in retail
Know how to go above and beyond in customer service
Know how to exceed the expectations of your employer
(and why)
Develop goal setting skills to improve your career
and your life
Understand how to change your attitude in order to
change your outcomes
TOPICS INCLUDE:
Job vs. Career
What’s the Difference?
Why Change Your Attitude?
Look Back, Move Forward
Satisfied Customers
Making Service Your Priority
Meeting and Exceeding Needs
Your Personal Service Motto
Happy Employers
Know Their Expectations
Earn Your Paycheck (and Their Respect)
Creating a Win-Win Situation
Fulfilled Employees
What’s In It for Me?
Every Step Moves Us Closer to Our Goals
Improving the Quality of Your Life |
