MANAGERS
Fostering a Retail Dream Team
6 Hours
|
Hiring sales associates mean hiring
business partners. An effective team
leader promotes a positive work
environment while supporting each
member’s performance in sales and
store operations. At the same time,
the team leader balances this with
effective management skills;
coaching members when needed and
employing effective tools in
assessment and identifying
individual performance parameters.
This valuable session delivers a
full program that provides managers
with tools to foster their own
airport retail dream team. |
Hiring Your Business Partners
Foster Team Building
Training and Coaching
Maintaining Your Team
Handling Associate Concerns and Issues
(Communication Skills & Compassion)
Placing Associates on Corrective Actions
Delivering Performance Evaluations
Setting Individual and Team Goals
UPON COMPLETION OF THIS SESSION, PARTICIPANTS
WILL HAVE THE ABILITY TO:
-
Choose Sales Associates that
Make an Effective Team
-
Provide Team Members with Tools
to Succeed
-
Understand the Role of Regular
Training
-
Coach Sales Associates to Become
Effective Team Members
-
Communicate with Their Team and
Handle Day to Day Concerns
-
Understand the Importance of
Measures such as Corrective
Action Plans
-
Implement a Performance
Evaluation Program
-
Set Qualitative and Quantitative
Individual and Team Goals
|
Return to Airport
Retailing
