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Not just smile training, this course introduces you to
proven techniques for not just satisfying the customer
but for satisfying ALL customers and keeping them coming
back. You will examine your own influence in creating
the service dynamic and explore techniques for improving
internal and external customer relationships. You will
develop a personal service action plan that can be used
back on the job.
BY THE END OF THE SESSION YOU WILL:
Understand the basic aspects of excellent customer
service
Know how to determine and meet the needs of the
customers
Understand the impression you make through your
behaviour and appearance
Know how to build relationships with customers to
increase loyalty and profits
Know how to create a customer service atmosphere
throughout your store
Increase your value as an employee through your improved
customer service skills
TOPICS INCLUDE:
What is Customer Service?
First Impressions
Building Relationships
Creating A Customer Service Atmosphere |
