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MANAGER / OWNER DEVELOPMENT

MANAGEMENT LEADERSHIP SKILLS
3 Hours

Someone who is knowledgeable, talented and skilled can make a great store manager. But when you look at the great business leaders throughout the world, you see they have something more. They have personality characteristics that allow them to excel in motivating others and achieving the very high goals they set for themselves. They have a different way of looking at things that makes them stand out from all the rest. Three key areas in which they outperform are what we refer to as the “3 C’s of Leadership”—coaching, communication, and compassion. This course focuses on the specific strategies you need to successfully lead your team.

BY THE END OF THE SESSION YOU WILL:

  • Understand the difference between leaders and managers
  • Learn the three key aspects of effective leadership
  • Develop effective coaching techniques
  • Know how to communicate as a leader
  • Learn how to lead with compassion

    TOPICS INCLUDE:
  • The 3 C’s of Leadership: Coaching, Communication, Compassion
  • Becoming an Effective Coach
  • Different Strokes for Different Folks
  • Providing Adequate Training Resources
  • Feedback and Support
  • Communication for Leaders
  • Be Clear
  • Be Assertive
  • Be Consistent
  • Compassion—The Human Side of Leadership
  • Response vs. Reaction
  • Facilitating Solutions
  • Expect the Best
  • Return to Retail BC Peak Program

    RLG Home Page | Retail Skills Development| Retail BC PEAK Program | Airport Retailing
    Short Seminars | Corporate Seminars | BCIT| Upcoming Events | Contact Us
    | Retail Excellence

    INTERNATIONAL RETAIL LEARNING GROUP
    141-6200 McKay Avenue, #410
    Burnaby, BC V5H 4M9
    778.881.3008
    www.retaillearninggroup.com