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Someone who is knowledgeable, talented and skilled can
make a great store manager. But when you look at the
great business leaders throughout the world, you see
they have something more. They have personality
characteristics that allow them to excel in motivating
others and achieving the very high goals they set for
themselves. They have a different way of looking at
things that makes them stand out from all the rest.
Three key areas in which they outperform are what we
refer to as the “3 C’s of Leadership”—coaching,
communication, and compassion. This course focuses on
the specific strategies you need to successfully lead
your team.
BY THE END OF THE SESSION YOU WILL:
Understand the difference between leaders and
managers
Learn the three key aspects of effective leadership
Develop effective coaching techniques
Know how to communicate as a leader
Learn how to lead with compassionTOPICS INCLUDE:
The 3 C’s of Leadership:
Coaching,
Communication,
Compassion
Becoming an Effective Coach
Different Strokes for Different Folks
Providing Adequate Training Resources
Feedback and Support
Communication for Leaders
Be Clear
Be Assertive
Be Consistent
Compassion—The Human Side of Leadership
Response vs. Reaction
Facilitating Solutions
Expect the Best |