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To make more sales you need to really understand your customer
and their buying motives. Designed for commissioned,
bonus-based, or high-volume retail sales staff, this session
gets you deeper into your customers’ perspectives. Learn how
different personality types affect how you make a sale and how
the customer hears your message and develop techniques for
treating each sale differently. You will be given the
opportunity to practice your personal sales technique in a safe
environment.
BY THE END OF THE SESSION YOU WILL:
Understand the four different personality types
Know how to identify the personality types of yourself
and your customers
Learn effective selling techniques for each of the types
Understand the underlying messages in both verbal and
non-verbal communication styles TOPICS INCLUDE:
Understanding Yourself as a Salesperson
Your Personality Type
Your Selling Attitude
Positive Thoughts = Positive Results
Understanding Your Customers
Non-Verbal Communication
Customer Personalities
Selling to the Types
The Art of ‘Flexing’
Communication Psychology
Buying Signals
Verbal Do's and Don’ts |
