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| Retail Excellence

Custom Corporate Programs Seminar and Workshop Sessions

FRONT-LINE ASSOCIATES

Customer Service Skills:
  • Company Culture
  • From Nightmare Customers to Dream Customers
  • Loss Prevention Starts on the Selling Floor

    Professional Development:

  • Building Personal Credibility
  • Active Selling Skills:

  • Effective Selling - Realizing the Lifetime Value
        of Customers

    Retail as a Career:

  • Retail Basics - What Makes an Effective Enterprise

  • MANAGERS AND FRONT-LINERS

    Silent Selling:
  • What to Put Where, Why & How

    Short Seminar Sessions

    MANAGERS

    Professional Development:

  • Fostering a Retail Dream Team
  • "Today I am working as Manager 4 in Metrotown's Tommy Hillfiger and it is all thanks to my Retail Works program instructor, Natalie Tan. Like someone once told me, 'Treat a person as though he already is the person he's capable of becoming.' Natalie does just that. She believes in you."

    Angela Mann, Tommy Hillfiger
    Metropolis @ Metrotown

    RLG Home Page | Retail Skills Development| Retail BC PEAK Program | Airport Retailing
    Short Seminars | Corporate Seminars | BCIT| Upcoming Events | Contact Us
    | Retail Excellence

    INTERNATIONAL RETAIL LEARNING GROUP
    141-6200 McKay Avenue, #410
    Burnaby, BC V5H 4M9
    778.881.3008
    www.retaillearninggroup.com